Thanks to social media, people are sharing experiences like never before.
They can write reviews on Yelp, swap stories on Facebook, and tell friends how it is on Twitter. The frustrating reality is you can't control the conversaion. But, you can be part of it. Any you should be. Getting feedback through this modern-day suggestion box is critical to keeping customers happy and coming back. Follow these simple steps to take the 'scary' out of reviews and transform them into a benefit for your business.